2013-02-22 — /travelprnews.com/ — Amadeus, a leading technology partner for the global travel industry, has today announced a strategic partnership with Dolphin Dynamics, as the latest addition to Amadeus’ comprehensive mid and back office offering in Australia and New Zealand, alongside Travelog, Tramada®, VTO and Amadeus Agency Manager.
The partnership agreement sees Amadeus offer pre-sales, training and support for Dolphin Dynamics as for its other mid office partners. The expanded portfolio of solutions offers an even greater choice to travel agencies, better enabling them to fulfil their needs which can vary greatly depending on agency size, type and workflows.
Dolphin Booking Management Module, a highly scalable and functionality rich web-based system, interfaces with Amadeus e-Travel Management, e-Power and Selling Platform, Amadeus’ award-winning front office solution. Dolphin provides a user-friendly interface for fulfilment, pricing, CRM, workflow and reporting and includes the innovative Dolphin Inbox, a rules-based task management solution that dramatically improves consultant efficiency.
Sean Simmons Travel has been the first agency in Australia to implement Dolphin Booking Management Module under the new partnership. CEO Sean Simmons says, “As a business, we have always been committed to providing our customers with SMART, innovative technology to help streamline their booking processes, but it can often be challenging for an SME to maintain the competitive edge as both the market and demands of our corporate clientele continuously evolve.
The strength of the Dolphin platform is in its agility to grow alongside our business – providing my managers, consultants and accounts department with a variety of easily adaptable reports and operational data, that has helped improve staff efficiency, across the board. Unlike other mid-office solutions that are quite archaic in their approach, the system is a lot more proactive in its data capture, which has helped improve the accuracy and integrity of our transaction process.”, said Simmons.
Roberto Da Re, CEO of Dolphin Dynamics“We are delighted to partner with Amadeus to deliver our proven technology to a wider customer base in the region. Amadeus and Dolphin customers will now reap the maximum benefit from our integrated technology through the first class support provided by Amadeus and its local market knowledge.”
Additionally, Amadeus further demonstrates its commitment to its mid office offering with the appointment of Claire Rimmer to the role of Business Management Solutions Consultant. Claire brings a deep level of knowledge and expertise in mid office solutions and has 10 years’ experience in implementing Dolphin across STA Travel’s global network.
Tony Carter, Managing Director, Amadeus IT Pacific says “We are thrilled to welcome Dolphin Dynamics as the latest addition to our segmented portfolio of mid office solutions, and Claire RImmer to the team. We recognise that no one mid office meets the needs of every agency profile so we work with leading industry partners to offer the full spectrum of relevant solutions and skills. Dolphin’s solution provides even greater breadth of choice to our customers whose mid and back office requirements differ based on size, customer base, workflows and accounting activities, and Claire’s experience will be integral to our customers.”